Frequently asked questions
Do you offer a money-back guarantee?
Yes. We offer a money-back guarantee on paid annual plans.
What is an envelope?
An envelope is a collection of original documents. Signeasy API envelope consist of:
One or more documents/templates that has to be signed
Information about the sender
Information about the Receiver
One or more documents/templates that has to be signed
Information about the sender
Information about the Receiver
How can I try out the Signeasy APIs?
Please contact us and our solution expert will reach out to you within 24–48 business hours, with the details on how to provision a sandbox account for yourself to try out our APIs.
How long are the credits valid for?
The credits in a paid plan are valid for 12 months post the date of purchase.
What is an envelope, and how are documents and envelopes related?
At Signeasy, an envelope is a wrapper for documents that you send to a recipient to sign. An envelope can have one document or many documents, and one signer or many signers. Envelopes have statuses (i.e. sent, completed, voided) and also contain information about the sender and timestamps that indicate the progress of the delivery procedure.
Envelopes help you better manage the documents that are usually sent together and need to be signed together to complete a deal, an onboarding process, contract, etc.
Regardless of how many documents, fields, and signers a given envelope contains, it still counts as only one.
Envelopes help you better manage the documents that are usually sent together and need to be signed together to complete a deal, an onboarding process, contract, etc.
Regardless of how many documents, fields, and signers a given envelope contains, it still counts as only one.
Does Signeasy API offer an extra authentication layer at the time of signing documents?
Yes. We support email-based OTP authentication. We’ll soon be supporting OTP authentication via SMS. For Indian customers, we provide Aadhaar-based authentication (single recipients only).
What is the maximum number of signers supported per signature request?
The maximum number of signers supported per signature request is 45 recipients.
What is the maximum file size allowed per document?
40 MB is the maximum file size allowed per document.
Does Signeasy remind signers about signature requests sent via API?
Yes. We remind the signers of a pending signature request for up to 7 days.
How many apps can I create in the developer portal?
You can create a maximum of 3 apps in the Free plan. In the Paid Plans (Starter, Intermediate and Advanced) you can create a maximum of 10 apps. If you need to increase the number of applications please reach out to our API support team.
What happens if my plan expires?
If the plan expires your endpoint access will be restricted and you will not be able to send any signature requests. There will be reminder notifications for plan expiry and credits utilized. Please ensure renewal of the plan ahead of time to ensure continued usage.
