When you're investing in digital signing software, the last thing you want is a guessing game with pricing. OneSpan is known for its secure, industry-compliant eSignatures, making it a popular choice for sectors where data protection is critical. But for all its strengths, getting a clear picture of OneSpan pricing can feel like solving a mystery.
If you’re evaluating OneSpan, you’re likely looking for transparent details to gauge affordability, scalability, and how it compares to other solutions. OneSpan offers a $22 per-user Professional Plan, but beyond that, pricing for other tiers remains somewhat elusive, with phrases like "volume discounts available" and "contact us" leaving prospective users with questions.
In this guide, we’ll cover OneSpan’s pricing structure, explore what each plan offers, and provide insights to help you decide if OneSpan’s secure solutions align with your budget and needs.
How we sourced our data? To provide you with the most accurate and comprehensive insights into OneSpan pricing, we undertook a thorough research process. We began by speaking with numerous customers who shared their experiences with OneSpan’s plans, features, and pricing structure.
These firsthand insights were invaluable, allowing us to understand not only the advertised pricing but also any hidden costs, volume discounts, and the flexibility offered by OneSpan based on business needs.
Additionally, we analyzed information available on OneSpan’s website, carefully reviewing the pricing and feature details provided for each plan. This helped us confirm and cross-reference the information we gathered from customer interviews.
To further enrich our understanding, we reviewed original customer feedback on various trusted review platforms, which highlighted common experiences and pain points that real users have encountered.
What does OneSpan offer? OneSpan offers white-labeled eSignatures to boost eSignature completion rates and provides Smart Forms to digitize static forms into interactive workflows. Its solutions scale across organizations with seamless APIs and mobile support, ensuring cost efficiency and compliance.
OneSpan also ensures bank-grade security with identity verification, fraud prevention, and secure eNotary services. It protects against phishing, tampering, and identity fraud through authentication tools and live eSignature with video collaboration.
OneSpan pricing OneSpan offers two main categories of plans: Professional Plans and Enterprise Plans. Each caters to different types of users, from individuals and small teams to larger enterprises with complex needs. Here’s a breakdown of what each category offers:
Quick Demo (Free) This option is designed for those who want to test the e-signing experience before committing. It allows users to try out basic features through an online demo or an interactive banking demo for a more tailored experience.
Professional plan ($22 USD per user, per month (billed annually)) For individuals and small to mid-sized businesses, the Professional Plans provide an affordable entry point into OneSpan’s e-signature and document management services.
Best for: The Professional Plan is ideal for ad hoc or on-demand business contract signing, such as NDAs, HR documents, or legal documents.
Features that are available with this plan:
Documents for eSignature Unlimited templates In-person and remote signing Advanced fields Email and Q&A Authentication Advanced authentication ($) Detailed audit trail Print Driver iOS and Android mobile apps Bulk send ($) Remote Online Notarization (RON) ($) Video signing ($) Workflow integrations with Google Drive, Google Sheets, Box, Slack Simple, Advanced, and Qualified E-Signatures (QES) User community access For businesses, the lack of upfront details about volume discounts means they may face uncertainty when budgeting or comparing OneSpan with other e-signature providers. Since OneSpan does not provide clear information on the cost benefits of purchasing multiple licenses, companies have to engage with sales representatives to get tailored pricing. This approach can be a double-edged sword:
Pro: Tailored pricing can allow businesses to negotiate based on their unique needs, potentially securing better terms or discounts if they commit to a larger volume.Con: However, it also means that companies can’t easily estimate their costs in advance, making it harder to compare options or make quick decisions, especially if they’re weighing OneSpan against competitors with transparent volume pricing.Ultimately, this model requires businesses to invest more time in the decision-making process, which can be a drawback for those seeking clear, immediate pricing insights.
Developer Sandbox: Free The Developer Sandbox is a valuable offering for companies looking to integrate OneSpan’s eSignature and security features into their own applications. This plan is specifically designed for developers and technical teams who want to experiment with OneSpan’s API and SDKs without any financial commitment or time constraints.
Here’s what makes it stand out:
Full access to APIs and SDKs: The Developer Sandbox includes unrestricted access to OneSpan’s API and SDK libraries, enabling developers to test and explore a wide range of functionalities, from embedding eSignature workflows to setting up secure document handling within their applications.Cost-free and non-expiring: Unlike many sandbox environments that come with limited trial periods, OneSpan’s Developer Sandbox is entirely free and does not expire. This is ideal for development teams that need more time to experiment or work through complex integration projects without the pressure of a countdown.Enterprise-level features for realistic testing: The sandbox includes enterprise-grade features, giving developers a realistic experience of OneSpan’s capabilities. This can be particularly beneficial when planning how OneSpan’s technology might fit into larger systems or when conducting proof-of-concept testing.Seamless transition to production: Once testing is complete, businesses can reach out to OneSpan to move from the sandbox to a live environment. This allows companies to smoothly transition from experimentation to full deployment, minimizing development disruptions and ensuring that integrations have already been validated.Enterprise plan This plan is designed for businesses that need scalable, high-volume e-signature and security solutions. Pricing depends on the number of users or transaction volume, with OneSpan offering flexibility to suit specific enterprise needs.
Features that are available with the plan:
Flexibility to choose user or transaction-based pricing REST API & fully supported SDKs Embedded signing Customized workflows Enterprise account administration Full white labeling and branding Real-time reporting and analysis Integrations with eVault systems Workflow integrations with Google Drive, Google Sheet, Box, Slack Workflow integrations with SharePoint, MS Dynamics 365, Salesforce, Workday, Greenhouse, HubSpot User & developer community access Premium support Unlike the fixed pricing model in the Professional Plan, the Enterprise Plan allows businesses to choose between user-based or transaction-based pricing, providing flexibility to adapt the plan to their specific usage patterns. This approach is beneficial for companies with fluctuating or unpredictable document volumes, as they can select the pricing model that best fits their operational needs.
However, as pricing is not disclosed upfront, businesses need to engage with OneSpan’s sales team to get a tailored quote based on their specific requirements. This custom approach can be advantageous for organizations with unique needs but may require additional time and negotiation to finalize.
OneSpan features OneSpan is a flexible and scalable solution for all signing and agreement automation requirements. The tool is easy to use and integrates easily into core business applications. Here are some of the key features of the tool.
Document creation Documents can be sent for eSignature without difficulty. Users also get multiple customizable options throughout the transaction process to meet different business needs. This ensures an efficient workflow from document dispatch to completion.
Signer workflow OneSpan allows organizations to control every stage of the signing journey. One can define and control every step to optimize the signing process and enhance completion rates based on business needs.
Identity verification and authentication Offers advanced identity verification methods, adding a secure layer to validate signer identities. This feature minimizes fraud risks and ensures trusted transactions.
Optimized signing experience The platform ensures a seamless signing experience across devices, enabling signers to complete agreements anytime, anywhere, without disruption.
Transaction management and reporting With robust transaction management tools, organizations can oversee bulk operations efficiently. Its reporting features offer transparency by tracking all incoming and outgoing document transactions.
Security, compliance, and audit Designed to meet the highest security standards and also trusted by security-focused organizations. OneSpan ensures compliance with industry standards and data safety. It provides audit trails and safeguards against threats like phishing and tampering.
Open APIs and integrations OneSpan’s APIs and SDKs allow businesses to integrate e-signature workflows into their existing applications and portals, ensuring seamless automation.
Administration and controls Centralized administration features make it easy to manage user roles and permissions. It reduces the chance of organizational oversight.
Global support OneSpan supports multiple languages, time zones, and regional compliance requirements, making it ideal for international clients. It provides access to comprehensive support and tools to help businesses maximize their investment and ensure future success.
Performance and availability The platform runs on reliable global infrastructure, offering high availability and transparent system status updates for uninterrupted operations.
OneSpan Support OneSpan offers dedicated customer support for their customer’s success. It offers a range of support options to increase customers’ ROI and minimize business disruption. OneSpan offers service round the clock.
It has extensive support plans with options ranging from Essential support during business hours to 24/7 support with access to a designated specialist. This flexibility allows companies to choose support plans based on their requirements.
The essential support plan The Essential Support plan is intended for businesses with non-critical applications that only require basic support.
This plan is a cost-effective choice for businesses that need reliable support during the workday without requiring 24/7 coverage or high-priority assistance.
This plan provides:
Availability during regional business hours : Support is available during standard business hours in the customer’s region, ideal for teams that don’t require round-the-clock assistance.Response to low-priority issues : Incident support is provided for P3 and P4 issues via email, live chat, and telephone during business hours.Standard features : Access to OneSpan’s knowledge base, customer support portal, and online Trust Center for system status updates.Premier Support Plan The Premier support plan steps up the service level, making it suitable for business-critical applications where downtime or delays can have more significant impacts.
Premier support is recommended for organizations that require faster response times and enhanced support for critical applications.
This plan includes:
24/7 support coverage: Round-the-clock availability, with a commitment to respond quickly to incidents, including accelerated service levels for initial response, status updates, and incident resolution.Priority support levels: Support is available for both Priority 1 (P1) and Priority 2 (P2) incidents, ensuring faster resolution for critical issues.Enhanced service requests: Support requests, as well as requests for information, are managed within 8 business hours, and maintenance services cover regular patch updates and troubleshooting.Comprehensive portal access: Like Essential support, this plan includes access to the knowledge base, customer support portal, and Trust Center, with additional resources available in the Community Portal.Elite and Elite Light support The Elite and Elite light support plans are OneSpan’s highest levels of support, ideal for mission-critical applications that demand immediate response times and ongoing maintenance.
These support plans are tailored for businesses with the highest support needs, such as financial institutions or healthcare providers, where security and uptime are paramount.
These plans offer:
All benefits of Premier support, plus premium add-ons : Elite and Elite light include 24/7 support with all the advantages of Premier support, along with additional features that make them stand out.Designated support specialist : A dedicated support specialist is assigned for expedited assistance, providing a consistent point of contact familiar with your system.Higher priority response and priority case routing : This plan guarantees higher priority for case routing, which means critical incidents are addressed even faster.Support service review and on-site maintenance : Elite customers receive regular service reviews and up to 20 days of on-site preventive maintenance per year. This level of service is invaluable for organizations that rely heavily on OneSpan and want proactive support to prevent issues.Quarterly and annual meetings : Elite light includes quarterly live meetings with support, while Elite offers quarterly meetings with higher frequency for status reviews and strategic guidance.Pricing and features: what customers are saying about OneSpan Many users find OneSpan to be a valuable tool for electronic signatures, praising its ease of use, customization options, and reliable performance. However, feedback on pricing, feature availability, and device compatibility highlights some recurring themes.
Positive aspects of OneSpan’s features Ease of use and intuitive design : Several users appreciate OneSpan’s user-friendly interface, noting that it’s easy to navigate and intuitive. This is particularly important for teams that want a straightforward tool for e-signatures without a steep learning curve.High customizability : OneSpan is often lauded for its customizable features. Users from industries with specific regulatory needs find the platform adaptable to various use cases, allowing them to configure templates, workflows, and transaction settings according to their requirements.Security and reliability : In reviews, users mention OneSpan’s commitment to security, which is especially valued in financial services and other regulated sectors. The tool’s reliability, including uptime and dependable functionality, is frequently highlighted as a major benefit.Common frustrations with pricing Pricing concerns for smaller businesses : Some reviewers mentioned that pricing can be a barrier, especially for smaller teams or mid-sized companies that find OneSpan’s plans on the higher side. The specific breakdown of costs is not always clear, leading potential customers to reach out directly for pricing clarification, which can be an additional step for busy decision-makers.User review on G2 for OneSpan pricing Lack of transparent volume discounts : OneSpan offers volume discounts, but these are not always transparently communicated. Businesses seeking pricing flexibility based on transaction volume or user numbers may find it challenging to gauge potential costs without engaging with sales.Limited out-of-the-box integrations: Although OneSpan is highly customizable, some users express the need for more built-in integrations. For companies that rely on seamless software connectivity, the lack of out-of-the-box integrations with certain tools may lead to additional customization efforts or third-party integrations.G2 user reviews on OneSpan features Device compatibility issues: Some users have noted compatibility issues with specific devices, particularly Android tablets, where the app may crash or fail to function as expected. This can create challenges for teams that rely on various devices for e-signature workflows, especially in face-to-face signing scenarios.G2 user review for OneSpan Slow support response times: While OneSpan’s support team is often praised for their helpfulness during the onboarding process, some users report slower response times when addressing ongoing issues or troubleshooting. Delays in support, especially for critical or time-sensitive incidents, can hinder business operations and frustrate teams that need quick resolutions to stay productive.G2 user review on OneSpan Support G2 review on OneSpan support Is OneSpan the right fit for your business? OneSpan is a favorite tool among many customers for its ease of use. The web-based program makes it accessible from anywhere. The tool helps automate your workplace by reducing the need for paperwork. Its digital encryption ensures all signatures are safe.
However, it might not offer all the features that you may need. We can say it confidently because, over the years, we have spoken to thousands of OneSpan customers who found that OneSpan wasn't the perfect fit for their businesses.
Integration issues
For example, as a user mentioned on Gartner review, OneSpan has integration issues. It also has limited templates and the UI can be made more user-friendly.
Source Limited search capabilities
Users also dislike OneSpan because of its limited search capabilities.
Source Issue with re-assigning signers' features
Many users have complained that the re-assign signers' feature is troublesome for the signers. Here’s what a user has to say.
Source While OneSpan offers robust features in terms of security, ease of use, and automation, its limitations around integration, search functionality, and certain user interface elements may affect its suitability for some businesses. It’s essential to weigh these factors and consider how they align with your organization’s specific needs before making a decision. For those who require extensive integrations, advanced search capabilities, or a more intuitive user experience, exploring alternative eSignature solutions may be beneficial.
OneSpan Vs. Signeasy comparison When it comes to choosing the right e-signature tool, OneSpan and Signeasy are both popular options with distinct strengths. Here’s a detailed comparison to help you decide which solution aligns better with your business needs.
1. Pricing OneSpan’s pricing structure tends to cater more to enterprise-level clients, with custom pricing based on user numbers or transaction volume for its Enterprise Plan.
While the Professional Plan starts at $22 per user per month, any discounts for volume are not clearly defined upfront, requiring direct engagement with their sales team. This can make it harder for smaller businesses or teams to quickly assess OneSpan’s affordability.
Signeasy offers more transparent and flexible pricing plans, catering to businesses of all sizes. With straightforward pricing tiers and clear per-user fees, Signeasy is accessible for small to mid-sized businesses, making it easy for teams to estimate costs without lengthy negotiations.
Signeasy’s flexible monthly and annual plans are attractive for organizations that prefer predictable, upfront pricing.
2. Features Known for its security and compliance features, OneSpan is particularly suited for industries with strict regulatory requirements, like finance and healthcare. It offers advanced authentication methods, digital encryption, and audit trails.
However, it has limitations in terms of pre-built integrations and out-of-the-box templates, which may require customization for full functionality.
Signeasy provides a wide range of features tailored to streamline the e-signature process. Its extensive template library, custom workflows, and seamless integrations with popular platforms like Google Workspace, Microsoft 365, and HubSpot make it a versatile choice.
While it may not offer the same level of regulatory-specific features as OneSpan, Signeasy’s robust functionalities are often more than sufficient for most business needs.
3. Support OneSpan offers tiered support options, including Essential, Premier, and Elite support levels, which vary based on business needs and response times. However, some users report slower response times for ongoing issues, and advanced support features, like a dedicated support specialist, are only available at the highest support tiers. This can limit access to personalized assistance for smaller teams on lower-tier plans.
Signeasy is known for its responsive and accessible customer support, with support channels available across all pricing tiers. Users generally find Signeasy’s support team helpful and quick to resolve issues, with dedicated assistance that does not require high-end plans. This makes it particularly beneficial for small to mid-sized businesses that require reliable support without additional costs.
4. Ease of use OneSpan provides a secure and reliable platform, but some users report that its interface could be more intuitive. Limited search functionality, integration challenges, and a learning curve for some features can make it harder for new users to navigate efficiently. While suitable for enterprises, smaller teams may find it less user-friendly.
Signeasy is often praised for its simple, intuitive design, making it easy for users of all experience levels to get started. The platform focuses on delivering a seamless experience from document upload to signature completion. Signeasy’s clean and straightforward interface helps reduce the learning curve, making it a go-to choice for small businesses and teams seeking a hassle-free solution.
5. Device compatibility OneSpan offers web-based access but has received mixed feedback regarding device compatibility, particularly with Android tablets. Some users report challenges in accessing the full range of features on certain devices, which can be a drawback for teams relying on tablets or mobile signing.
Signeasy supports a wide variety of devices, including web, iOS, and Android, providing a consistent experience across platforms. This compatibility makes it a reliable option for mobile teams or businesses that require flexible device access for signing on the go.
Choose the best for your business If you’re evaluating OneSpan alternatives, scrutinize each tool and its features to understand what best fits your requirements. Don’t forget to evaluate the cost based on your budget and workflow.
For example, if you want the eSignature tool to integrate seamlessly with your existing tech environment, you must check its integration aspect. Similarly, if the tool is going to be used by a large number of stakeholders, you must evaluate its UI and ease of usage for better adoption.
Additionally, you must also consider the security the solution offers. Look for multi-factor authentication, compliance regulations followed, etc.
If you're investing for the long term, check for the scalability factor. As your business grows, you want to invest in a tool to help you ramp up with more customized document templates and workflows.
Finally, look for user reviews on third-party sites like G2, TrustPilot, Capterra, etc., to get a first-hand understanding of the pros and cons faced by users.
All these together will help you make an informed decision.
Time to sign up for Signeasy If you’re looking for a comprehensive contract management solution that can streamline and automate contracts across your business, then Signeasy is here. Signeasy is an AI-powered complete contract management tool and OneSpan alternative.
Signeasy helps businesses optimize their contract workflows, from signing to storing contracts.
The tool allows you to create standardized contracts with customizable templates, minimizing errors and saving valuable time. Signeasy’s workflow automation enables users to establish signing sequences, set reminders, and send notifications, ensuring contracts progress efficiently through approvals.
Some of the key features of the tool are:
eSignature workflows that let you collect legally binding and secure eSignatures with zero hassles. With this feature, you can request eSignature, sign documents even when offline, and sign via a shareable link or on mobile.
The Track and Report feature is useful because it lets you monitor the contract status, manage real-time notifications, send automatic reminders, and view the team usage report.
Signeasy makes collaboration easy by simplifying team collaboration with template sharing, integrations, and sequential signing.
Signeasy sends auto reminders to nudge signers and lets you manage and sign deals with 25+ signers.
Signeasy API is flexible and secure and helps developers build custom workflows with eSignature capabilities quickly. With Signeasy API, users can sign and send documents directly from the application and embed it within your application’s iframe, pop-up window, or webview.
The webhooks feature helps you to stay up-to-date on contract progress with real-time alerts. Plus, you can customize the eSigning workflows with the company name and logo and create a seamless brand experience for your users.
Sounds promising? Contact Sales!
