Dropbox acquired DocSend in 2021, expanding its suite of document management tools. But when it comes to DocSend pricing and features, does it truly offer value, or is it just another add-on to the Dropbox ecosystem?
DocSend Pricing Plans: Monthly vs. Annual Costs
In this post, you will get answers to all your burning questions, such as:
- Does DocSend have the required features to support your team's requirements?
- Is DocSend’s pricing transparent and affordable?
- Will DocSend integrate it into your current tech stack?
- Is there any better alternative?
Read the post to get a quick summary of DocSend pricing, available plans, and key features.
How did we source our data?
We pulled insights from multiple trusted sources to give you an unbiased breakdown of DocSend’s pricing, features, and user experience. This includes:
- DocSend’s official website – to ensure the most up-to-date pricing and feature details.
- Review platforms like G2 and Gartner – to see what real users love (or dislike) about it.
- LinkedIn and Reddit discussions – because sometimes, the most honest feedback comes from professionals sharing real-world experiences.
This post consolidates everything in one place so you don’t have to sift through multiple sources. Whether you're looking for a simple file-sharing tool or a full-fledged document-tracking solution, this guide will help you decide if DocSend is worth the investment or if another tool is a better fit.
What does DocSend offer?
DocSend is a secure document-sharing and management platform that allows businesses to share sensitive files in a secure manner. It helps sales reps, and business teams send pitch decks and contracts rooms with clients, investors, and partners.
With the built-in analytics module of DocSend, businesses can track how potential clients interact with sales material, which pages they spend the most time on, etc. This information helps them to improve their sales content and close more deals.
Users love DocSend to share pitch decks | Source: LinkedIn
Key features of DocSend
- File sharing: Share files securely and get complete control over who can view, download, and share documents.
- Dynamic watermarking: Add dynamic watermarks to documents to prevent unauthorized document sharing.
- Data rooms: Create data rooms to organize documents in different folders
- Document analytics: Monitor document views, time spent on each page, downloads, and engagement in real-time.
- Secure storage: Providing encrypted storage with access control
- Single Sign-On (SSO): Integrate with SSO providers like Okta, OneLogin, and Azure for enhanced security and user management.
- Integrations: Integrate with popular business tools like Salesforce, Dropbox, Google Drive, and Slack.
- eSignature: Enable eSignature on documents and get instant alerts when documents are signed.
- Audit Trails: Get a complete audit trail of all eSignature activities for compliance and record-keeping.
- In-person Signing: Collect signatures during face-to-face meetings
- Custom Branding: Personalize viewing experience with company logos and colors
DocSend support
DocSend provides live chat support in all their pricing plans. It further provides priority email and phone support to users subscribed to all standard and advanced plans.
According to user reviews on multiple platforms like Gartner, GetApp, and Software Advice, DocSend's customer support is mostly good. It has a rating of 4 and above for Customer Support on most review platforms.
DocSend customer support review
DocSend pricing
Dropbox DocSend offers four pricing tiers designed for different user needs, but is it the best value for your business? Let’s break down the plans, pricing models, and hidden considerations you should know before committing.
Just looking at the pricing page, few things stand out
- Annual plans save up to 40%, but require an upfront yearly commitment which might not be ideal for smaller businesses.
- Advanced and Advanced Data Rooms plans come with three users included, unlike the per-user pricing in lower tiers.
- No public enterprise pricing. If your team needs more than what’s offered in these plans, you’ll have to contact Dropbox for a custom quote.
Personal ($10/user/month)
This plan is more suited for individual users. It mainly supports basic file-sharing, document-level analytics, and getting a limited number of eSignatures.
What you get:
- Basic file-sharing controls
- Document-level analytics
- 4 eSignatures per month
- Unlimited visitors
Where it falls short:
- Only 4 eSignatures per month – If you need to sign contracts frequently, this is extremely limited.
- No advanced analytics – Just basic tracking, no engagement insights.
- No team collaboration – It’s strictly for solo use.
Standard ($45/user/month)
This plan is more geared towards small businesses with a limited number of users. It includes all personal and advanced features like multi-file sharing, video and rich media analytics, file requests, and customizable branding. Another stand-out part of this plan is it supports unlimited signature requests.
What you get:
- Everything in Personal, plus:
- Multi-file sharing
- Video and rich media analytics
- File requests
- Custom branding
- Unlimited eSignatures
Where it falls short:
- Still limited to 1 user – No team collaboration unless you share login credentials (which isn't ideal for security).
- No visitor authentication or watermarking – If security is a concern, you’ll need to upgrade to Advanced.
- No Data Rooms – If your business requires deal tracking, this plan won’t be enough.
Advanced ($150/user/month)
This plan is suitable for small to midsize businesses working on a fair volume of sensitive files. It supports all features in standard plans and adds further advanced features like data rooms. Data rooms help to organize the files better. Further, this plan also allows dynamic watermarking to prevent unauthorized sharing.
What you get:
- Everything in Standard, plus:
- 3 users included
- Lightweight Data Rooms (Spaces)
- Email authentication for visitors
- Allow/block visitor lists
- Folder & file-level security
- Dynamic watermarking
- NDAs & gating agreements
Where it falls short:
- Only lightweight data rooms – This isn’t the full-scale version; Advanced Data Rooms is required for that.
- No API or automation tools – Unlike Signeasy, DocuSign, or HelloSign, DocSend does not provide API access to automate workflows.
- Storage limitations – 50GB per user, which might be restrictive for growing teams.
Advanced data rooms ($180/user/month)
This plan is fit for small to midsize businesses working on a high volume of sensitive files. In this plan, users can keep up to 2,000 assets per data room. You can get detailed analytics of data rooms.
What you get:
- Everything in Advanced, plus:
- Enhanced Data Rooms (Spaces)
- Group visitor permissions
- Data room audit log
- Automatic file indexing
- Data room analytics
- Priority email support
- 2X capacity per data room
Where it falls short:
- No API or automation tools – DocSend remains a standalone tool, unlike competitors that integrate with CRM and contract management systems.
- Support is still limited – Priority email support, but no live chat or phone support.
- Storage limits – 4,000 assets per data room might not be enough for enterprises handling high contract volumes.
Custom
DocSend also offers tailored custom pricing with advanced integrations and support for large-scale deployments.
What users say about DocSend’s pricing
DocSend offers a range of pricing plans, but does the cost match the value? Based on user reviews from G2, Capterra, and other trusted platforms, the general sentiment is mixed. While users appreciate DocSend’s secure document-sharing features and analytics, many feel the pricing is steep, especially for small businesses and startups that don’t qualify for discount programs.
Some users find value in the seamless Dropbox integration, especially if they are already within the Dropbox ecosystem. But they mention that the cost is manageable only if they qualify for startup discounts. Without this, pricing can be high compared to alternatives.
Several reviews highlight that the monthly pricing is much higher than the annual plan, making it a costly option for businesses that don’t want to commit long-term. Users have pointed out that basic features like sharing documents via email rather than links require a plan upgrade, adding to the total cost.
Need a better alternative for legal document management? Check Signeasy
Signeasy is a contract management solution that helps you create, track, sign, and manage legally-vetted documents. You can manage all your sales contracts, vendor agreements, HR documentation, IT agreements, and more in Signeasy. While DocSend is more focused on sales teams, Signeasy helps in the entire legal document management of the company. Signeasy is also affordable, with business plans starting at as low as $20 per user per month.
Signeasy is perfect for everyday business use | Source: G2
Key features of Signeasy
- Templates: Create templates to standardize all your frequently used agreements and fast-track creation.
- eSignatures: Get eSignature on agreements to speed up the documentation and reduce administrative burden.
- Audit trail: Get a detailed activity log with changes done on the document.
- Workflow automation: Set signing order on documents and automate reminders to reduce manual follow-up.
- AI-based reviews: Get AI-based suggestions while reviewing to speed up reviews and reduce gaps.
- In-person signing: Get digital signatures face-to-face on documents.
- API support: Use Signeasy API to embed signing functionality directly into your website
- Centralized storage: Store all documents in a single secure cloud platform.
- Privacy and security: Set role-based access control to prevent unauthorized access to any documents
- Compliance: Adheres to all global standards such as the ESIGN Act, UETA, eIDAS, and HIPAA.
- Integrations: Can easily integrate with Google Cloud, Microsoft SharePoint, and HubSpot.
- Custom branding: Allows adding brand logo and name to all communications.
DocSend vs Signeasy comparison
Here’s a quick feature-by-feature and pricing comparison for DocSend vs Signeasy:
How to choose the right solution for your business
Choosing the right solution for your business completely depends on your use case:
- DocSend is best for secure document sharing for sales teams to clients, investors
- Signeasy is best for end-to-end, legally vetted document management for fast-growing businesses
"Since integrating Signeasy, we've observed significant improvements in our document management process, including a reduction in the time required to complete signings, a noticeable decrease in paper usage, and enhanced document security." ~ Said Al Mamari, IT Application Officer Lead, SOHAR Port and Freezone
Talk to an expert to get a demo and find out how you can turn around your workflows with Signeasy.
