Since 1925, Aruba Bank has been serving financial clients on its namesake Caribbean island. As the country’s oldest bank, their services include retail, commercial, corporate, and international banking, as well as insurance. Aruba Bank has actively developed its digital and mobile banking capabilities, aiming to provide an online experience as personal and efficient as face-to-face service .
Innovation and a strong focus on customer satisfaction are the core values that define Aruba Bank. To ensure that their customers consistently have the best banking experience, the Aruba team sought to rethink their processes for both in-person and digital banking. During this process, they identified a few key challenges to address:
Ronald Dorsiel and Kristel de Nobrega were tasked with finding the perfect e-signature solution for Aruba, and they instantly fell in love with Signeasy’s clean, straightforward, easy-to-use interface. Close to 70 form types have been digitized since Aruba Bank introduced Signeasy as the new standard across all branches.
The Self Signing feature in Signeasy enables the user to sign documents themselves, without guidance or external witnesses. This proved to be particularly useful, as the bank officers pre-sign necessary documents and then request customer signatures. Once they are complete, the documents are instantly added to Aruba Bank’s database. This simple change resulted in a turnaround time that is now twice as fast.
As the name indicates, the In-person Signing feature allows the bank officers to get customers to sign in-person, while the Remote Signing feature enables customers to sign necessary documents anywhere, anytime. This means new customers can open a new account and finish the onboarding process much faster.
With so many documents being signed using the Signeasy app, the sales and customer service teams were able to cut down on paperwork by a whopping 60%. The entire organization is soon to follow suit!
Signeasy offers audit trails with tamper-proof date stamps for every document signed, making digital signatures as secure, reliable, and legally compliant as possible. With a detailed trail for each transaction, the entire process is easier to track, ensuring gold-standard accountability.
Collecting signatures on site and in-person was dragging out the onboarding process.