SupportYourApp creates compliant, efficient contract workflows with Signeasy

Summary

‍SupportYourApp faced challenges in signing and managing many legal documents across multiple geographies and time zones, leading to delays and inefficiencies. They needed a scalable and flexible solution to streamline their contract workflows while ensuring security and compliance. Signeasy emerged as an all-in-one platform that organically met their requirements. With Signeasy’s intuitive interface and automatic reminders, SupportYourApp improved signing and managing contracts without interruptions or process bottlenecks. SupportYourApp processed various documents, such as NDAs and service agreements, with confidence and enhanced productivity.

Challenge

SupportYourApp, based in Ukraine, is a Support-as-a-Service company that offers augmented customer care and support services to growing startups and tech companies worldwide. Operating from multiple geographies and time zones, they deal with customers and partners from across the globe. One of the pressing challenges they faced was signing and managing a big chunk of legal documents, contracts, and agreements daily. This often resulted in delays and inefficiency of business processes.

SupportYourApp works with various types of documents like NDAs, service agreements, SOWs, Data processing agreements, model releases, assignment agreements, UPD forms, and more. They wanted to improve and simplify their contract workflows to make them faster and more convenient. SupportYourApp wanted a solution that could grow with their needs and be easily adaptable. Their priority was to find a flexible and scalable solution that could be customized to address their pain points while being cost-effective. Ensuring security and compliance with the latest regulations was also crucial for them.

Solution

The team discovered Signeasy and found it to be an organic fit for all their needs. With Signeasy, SupportYourApp could easily sign and send contracts, agreements, and more. Signeasy’s automatic reminders helped them stay on top of pending signatures resulting in faster contract closures. Signeasy’s user-friendly and bug-free interface multiplied the ease of signing and managing documents without any hiccups. The team actively uses Signeasy’s web app to execute key contracts across senior leadership and departments like business development, administration, and more.

Security was also one of the major reasons why the team chose Signeasy. Since SupportYourApp is ISO certified (ISO 9001) and stays at the top of the security game to prevent data breaches, Signeasy’s robust security measures align well with their business requirements. Signeasy’s encryption, multi-factor authentication, and authorization protocols help the team at SupportYourApp protect documents from unauthorized access, breaches, and cyberattacks.

Result

Signeasy’s powerful capabilities and intuitive features boosted SupportYourApp’s confidence in signing, sending, and managing contracts online—from the web and mobile apps. Signeasy helped them increase productivity, enhance customer experience, and contribute to environmental sustainability by providing a secure, efficient, and user-friendly platform. The team leverages the power of Signeasy reminders to follow up with the stakeholders who haven’t signed the documents yet and get contracts closed faster. The team highlights that after using Signeasy, the business processes at SupportYourApp have become more optimized and efficient than ever.