Gratitude. It’s all we feel when we look back at 2021.
Around the world, people have shown what a beautiful thing resilience is, and how technology can help businesses adapt to situations they never saw coming.
Personally, this year got us more deeply rooted in who we are as a brand, and what we stand for. Our promise to deliver ease to the world has always been at the forefront of everything we do, but this year, even more so. As a technology company with customer-first DNA, all our decisions continue to be influenced by one unwavering thought: “How does this make life easier for our customers?”
With that, here is a round-up of all the significant milestones we achieved this year.
Staying true to our brand
Last month, we announced some minor but important refinements to our brand that felt necessary as our company evolves. We have a new logo that reflects the modern, honest, and straightforward personality of our product and our people. We also became ‘Signeasy’ from ‘SignEasy’ – because why should typing ‘Signeasy’ be any more difficult than it has to be? : )
Proud to be serving iconic brands
Our world revolves around delighting our customers and learning from them every day. This year, we added some terrific brands to this list: Icelandair, David Yurman, iFit, HealthifyMe, Cashfree, Remax, Tonic Digital Bank, Together.fund, and many more.
We continue to expand across the globe – and quite rapidly in the US, UK, and European markets, helping SMBs and mid-market companies simplify paperwork across departments and scale their operations.
Leading with user experience and delight
Product experience is paramount to us: we exist to help teams simplify their workflows so they can spend their time and energy on things that matter. Users can now quickly sign multi-page documents on-the-go using the ‘Copy Signature’ feature. They can also add or modify recipients for signature requests that have already been sent out, in case of change in signatories, or an incorrect email address especially when multiple signers are involved. No need to void the document or cut a sorry face – simply edit or update the request.
This year, to improve our signature workflow administration, we made it easier for admins to analyze team and individual usage via real-time reports. They can also access invoices easily and transfer template ownership.
On the engineering front, we made significant investments in performance improving the page-load and API response times of our web application, with a better categorization of the user’s documents to maximize their productivity.
Strengthening our Integration Suite
2021 is the year we made significant inroads in our partner ecosystem with multiple integrations.
Signeasy for Salesforce is now LIVE on AppExchange, and we are receiving great early feedback on how easy it is to use, how easy it is to set up, and its transparent pricing.
To help businesses accelerate collaboration between departments and teams, we upgraded Signeasy for Microsoft Teams. Customers can easily sign documents or send them out for signature to either internal or external stakeholders – without leaving the Teams interface – whether they are on desktop or mobile.
We also launched integrations for Google Docs and Google Sheets. Signeasy is readily available for our customers to use, wherever they are.
Building the next for developers
Our API offering grows stronger by the day. We now support sending multiple documents (Envelopes) via our APIs, along with features such as text-based field placement.
On the reliability front, we have taken major steps to reduce both the instances and duration of outages. We are committed to working on this in the coming year as well to provide a highly dependable API service that businesses can rely on.
Over the last few months, many of our customers have moved to our latest v2.1 APIs, thus leveraging newer capabilities, and providing an easier eSignature experience for their end-users. We are deprecating our v1.0 APIs.
2022 will see the release of a powerful Self-Serve portal that helps manage existing API integrations better and build newer ones faster.
Doubling down on security and compliance
Signeasy offers authenticated sessions email for every user and signer, 2FA (with the passcode and biometric authentication), time-based session expiry, audit trails, and document verification to validate against tampering, making it a secure and trusted eSignature platform.
This year, we intensified our efforts on the compliance front. We are proud to announce that we are SOC2 Type II and HIPAA compliant, and we are already seeing great traction among healthcare customers.
Consistent user love for all seasons
Awards and recognition are wonderful, but nothing beats the satisfaction of hearing directly from our users and seeing their positive reviews. We are grateful to consistently receive strong user reviews across platforms like G2, Capterra, and Software Reviews. The latest G2 winter report recognized us as leaders and scored us highly on 'ease of doing business' and 'ease of admin.'
It’s a satisfying acknowledgment of the guiding question mentioned earlier: “How does this make life easier for our customers?”
This question will continue to guide us in the coming year. 2022 looks highly promising, and we have exciting things lined up on the SaaS and API product front.
To our customers, partners, investors, and well-wishers who have been with us on this journey – thank you! None of the great things that happened in 2021 would have been possible without you.
Wishing everyone a fantastic new year from me and all the folks at Signeasy!