SignRequest review: Features, pricing, plans, pros, and cons

Key Takeaway

• SignRequest offers affordable eSignature solutions starting at €9/month for the Professional plan and €15/month for the Business plan.
• Pros include easy setup, intuitive interface, legal compliance with eIDAS and GDPR, secure audit trails, and integrations with popular tools.
• Cons include poor customer support, billing issues, difficult cancellations, limited customization, no dedicated mobile app, and missing advanced features.
• SignRequest reviews show 4.7/5 on Capterra with mixed support feedback, while Signeasy maintains 4.7/5 on G2 and Capterra with consistent praise for ease of use, responsive support, and workflow capabilities.
• Signeasy delivers better value at $20/month with AI Assistant, offline mobile signing, unlimited templates, responsive support, and enterprise features for growing teams.

SignRequest has built a reputation as a simple eSignature solution for small teams and freelancers since its 2014 launch. Based on recent SignRequest reviews, the platform has become quite a popular choice for teams looking to streamline document signing:

But just like any other tool, it has its shortcomings:

Our goal is to help you decide, faster, whether SignRequest is worth your investment or if another platform better suits your requirements. We do this by evaluating its performance in features, usability, and value for money.

In this review, we'll take a closer look at:

• SignRequest's features, pricing, and ease of use
• Real user feedback highlighting pros and cons
• How it stacks up against Signeasy and other alternatives

First, let's cover the basics.

What is SignRequest?

SignRequest is a cloud-based eSignature platform designed to simplify document signing and approval workflows. It allows users to upload documents, add signature fields, and send them securely for signing without printing or scanning.

The platform supports legally binding signatures compliant with major regulations like eIDAS, ESIGN, and GDPR.

Its main users include small to mid-sized businesses, freelancers, and teams that need a simple, affordable way to manage contracts, NDAs, and agreements online. 

SignRequest integrates with tools like Google Workspace, TOPdesk, and Zapier to support existing business workflows.

Compared to Signeasy, SignRequest leans heavily into minimalism and keeping costs low. Signeasy, on the other hand, packs in more enterprise level functionality like intelligence contract repository, in-person and online signing, and API customization.

If your team needs deeper integrations and a smoother user experience, Signeasy usually delivers better flexibility and handles enterprise-scale workflows more effectively.

How we sourced our data

To provide accurate recommendations, we reviewed SignRequest's official website, help documentation, pricing, and feature pages. We also analyzed SignRequest reviews from Capterra, GetApp, and Trustpilot, cross-referencing feedback with hands-on exploration where possible.

Our evaluation focused on ease of implementation, pricing transparency, mobile usability, and compliance capabilities. This approach saves you hours of research and helps you decide if SignRequest is the right fit for your business.

With the groundwork in place, it’s time to look closer at the features that define SignRequest.

SignRequest features: A closer look

Based on SignRequest reviews and our analysis, here's what you get across its pricing tiers.

1. Core signing capabilities

You can sign documents on any device, whether you're on your phone, laptop, or tablet. The platform lets you draw your signature, upload one, or simply type your name.

For more control, the Pro and Business plans add features like setting a signing order (so signer 2 only gets the document after signer 1 completes it) and attaching extra files to requests. You can also choose whether signers need to approve, sign, or just acknowledge a document.

2. Document management

The "My Documents" feature (available on paid plans) gives you a central hub to track and store all your files. You can see at a glance which documents are pending, signed, or need attention. It's simple and keeps everything organized without overwhelming you with options.

3. Integrations and automation

SignRequest integrates with popular tools like Slack and Google Workspace right out of the box, even on the free plan. Business plan users get access to custom integrations with JURIDOC, Formdesk, M-Files, and others, plus Zapier support that connects SignRequest to over 2,000 apps.

This means you can automate tasks like sending signature requests or triggering the next step in your workflow once a document is signed.

Templates and reminders (on Pro and Business plans) help speed things up for repeat documents. Set up a template once, and you can reuse it indefinitely. Automatic reminders keep your requests from getting lost in inboxes.

4. Team collaboration and branding

Paid plans let you create team accounts so everyone has access to shared documents and templates. You can customize your branding by uploading your logo, choosing colors and fonts, and even redirecting signers to a custom landing page after they sign.

5. Security features

All plans include a secure audit trail that logs IP addresses, timestamps, email addresses, and verification details. You also get text message verification for sensitive documents, which sends a one-time password before allowing someone to sign. Every signed document gets a tamper-proof seal, so any changes after signing invalidate it.

6. Advanced options

For higher-volume needs, Business plans offer bulk sending (paid per use or in bundles), multi-doc requests (combine several documents into one signing session), and public signing links for petitions or mass signatures.

SignRequest doesn't overcomplicate the process, which makes it easy to learn but potentially limiting for those requiring advanced features.

Now for the part everyone cares about: cost.

SignRequest pricing and plans: A detailed breakdown

Pricing is where CLM platforms reveal their true value proposition. Some platforms burden you with hidden fees or lock essential features behind enterprise tiers.

SignRequest takes a straightforward approach. Its pricing is simple, transparent, and budget-conscious.

1. Free plan

SignRequest's Free plan provides a workable entry point if you only need occasional signatures.

It allows up to 10 documents per month and supports basic signing features. You can sign on any device, use Google integrations, and access a secure audit trail at no cost.

That said, it comes with expected limitations:

• No templates
• No team features
• No reminders
• No branding customization
• Single user only

2. Professional plan

The Professional plan starts at €9 per month per user and covers most of what small teams need. Key features include:

• Unlimited documents (within fair use limits)
• Secure audit trail
• Custom branding
• Up to 5 templates
• One team with a maximum of 5 users
• Sequential signing
• Sender and signer attachments
• Email support
• Public signing links

For startups or small departments, this works well, provided they don't need extensive collaboration features or advanced integrations.

3. Business plan

The Business plan runs €15 per month per user and removes most restrictions. You get:

• Unlimited teams, users, and templates
• All Professional features
• Integrations with Slack, Zapier, and premium tools like M-Files, Topdesk, and Formdesk
• Custom landing pages
• Multi-document requests
• Bulk send options (additional fees apply)
• Better scaling capabilities for growing organizations

If you're planning to automate workflows or connect SignRequest to your existing tech stack, the Business plan is where you'll need to be.

Both paid plans include text message verification, though SMS comes with additional fees. The main difference between tiers is scale and integration depth.

One thing to note: SignRequest uses a "Fair Use Policy" on both paid plans. Each license is intended for normal business usage, and if you're sending more than twice the average volume of all SignRequest customers, you'll need to buy separate document bundles.

Pricing for those bundles isn't listed publicly — you'll need to contact their sales team.

Learn more about SignRequest pricing

Next, let's see how SignRequest stacks up against Signeasy directly.

4. How SignRequest compares to Signeasy

Here’s a look at Signeasy’s plans.

Now, the detailed comparison of SignRequest vs Signeasy pricing on annual billing:

1. SignRequest Free vs. Signeasy Free and Personal plans

SignRequest offers a free plan with 10 documents per month, single user, Google integrations, and a secure audit trail.

Signeasy's free plan offers 3 documents per month (compared to SignRequest's 10) but includes an online document signer that imports files in 25+ formats with customization options.

Signeasy also offers a Personal plan at $10/month, ideal for individuals who need more capacity. The Personal plan includes:

• Sign unlimited documents yourself
• Send up to 5 documents for signature monthly
• Mobile apps for iPhone, iPad, and Android
• Add stamps, timestamps, and signer IDs
• Support for all major file formats
• Password protection for documents
• Integration with Google Workspace and Microsoft apps

For individuals needing more than basic functionality, Signeasy Personal delivers better value than SignRequest Free.

2. SignRequest Professional vs. Signeasy Business

SignRequest's Professional plan at €9/month offers unlimited signing with basic templates, simple branding, and signing links. It's a simple, affordable option focused on basic eSignature features, though limited to 5 templates and one team with a maximum of 5 users.

Signeasy's Business plan at $20/month provides significantly more functionality:

• Unlimited documents in 25+ formats (PDF, Excel, PNG, JPG, Word, Pages) with perpetual access
• Unlimited templates for standardizing contracts and minimizing errors, with team sharing and public link options
• Built-in reminders automatically sent on day one and day seven to keep workflows moving, plus manual reminder capability
• Diverse integrations with Google Drive, Gmail, Google Sheets, Google Docs, Microsoft Teams, and Microsoft Outlook for seamless document storage and sharing
• Admin dashboard for easy team management, collaboration, and billing control
• AI Assistant to summarize contracts and surface key terms instantly
• Advanced mobile features including offline signing and biometric authentication

While SignRequest Professional costs less, Signeasy Business provides substantially more value per dollar with enterprise-grade features, unlimited capacity, and superior mobile functionality.

3. SignRequest Business vs. Signeasy Business Pro

SignRequest's Business plan at €15/month removes user and template limits and adds premium integrations with Slack, Zapier, M-Files, Topdesk, and Formdesk. It's suitable for small teams needing straightforward eSignature with basic integrations.

However, you'll still face limitations on permissions, advanced workflows, and mobile capabilities. Bulk sending also requires additional per-use fees.

Signeasy's Business Pro plan at $30/month solves these limitations head-on, making it ideal for mid-sized teams managing multiple senders and departments:

• Usage tracking to monitor team performance, track contract stages, and download shareable reports for maximizing efficiency
• Role-based permissions for effective team management, document visibility control, and document analytics access
• Advanced integrations with SharePoint and HubSpot to send, track, and manage documents within your existing platforms
• Two-factor authentication for signers ensuring extra security with every document sent, verifying only authorized signers can access documents
• 24/7 priority support for instant help resolving issues efficiently, regardless of when they occur
• Signer attachments to collect supporting documents like ID proofs during signing
• SMS sending available as an add-on for urgent notifications

The SignRequest Business plan keeps things basic and affordable. Signeasy Business Pro gives growing businesses the visibility, control, and security they need at scale.

Both platforms also offer API access with different pricing structures.

5. API pricing plans

SignRequest doesn't publicly list API pricing details. You'll need to contact their sales team for information on API access and costs.

Signeasy offers four transparent API pricing plans:

• Starter: Free plan ideal for developers exploring API in a sandbox environment with 100 signature requests
• Intermediate: $125/month ($1,499 billed annually) for growing businesses with moderate signature requests — includes 1,000 requests, template management, embedding capabilities, webhooks, and 24/7 email support
• Advanced: $250/month ($2,999 billed annually) for enterprises with high signature requests — includes 2,000 requests, template creation embedding, dedicated Success Manager, custom stamps, multi-factor authentication, and branded emails
• Build Your Plan: Custom pricing for businesses with high transaction volumes and unique needs, offering exclusive discounts, custom solutions, higher API limits, and detailed API logs

Signeasy's API plans are transparent, well-documented, and scalable for businesses at any stage.

6. Enterprise options

SignRequest doesn't clearly advertise an Enterprise plan on its website. For organizations needing advanced security, compliance, or custom implementations, you'll need to contact their sales team directly

Signeasy's Enterprise plan (Build Your Plan) is clearly outlined on the pricing page for teams wanting 10+ seats. Besides all features from other plans, the Enterprise plan offers:

• Single sign-on (SSO) to integrate with your identity provider for better security and user management
• 21 CFR Part 11 compliance to support eSignatures that meet FDA requirements for life sciences and regulated industries
• HIPAA compliance for careful, secure handling of healthcare data
• Instant SMS notifications to inform recipients of pending documents
• Dedicated Success Manager for onboarding and support, improving setup experience and accelerating ROI
• Bulk send capabilities for individual requests to large signer lists
• Assisted onboarding and custom pricing for high-volume needs and non-profits

Signeasy's Enterprise plan transparency makes it easier for teams to evaluate fit without lengthy sales cycles.

7. Free trial availability and limitations

SignRequest offers a 14-day free trial for both Professional and Business plans. No credit card required upfront, which removes commitment friction when exploring the platform.

During the trial you get full access to:

• Templates and branding customization
• All available integrations
• Team features and workflows
• Sequential signing and attachments

The trial period provides enough time to run real workflows and assess platform fit. Having test documents prepared when starting the trial maximizes evaluation time.

After the trial ends, the Free plan remains available if you want to continue using SignRequest at a slower pace.

Signeasy also offers a 14-day free trial that doesn't require a credit card. Additionally, Signeasy provides a 100-day money-back guarantee, giving you extended confidence in your purchase decision.

To truly assess its value for money, we need to compare SignRequest's cost to the wider competition.

8. SignRequest cost comparison with other eSignature solutions

SignRequest reviews frequently mention its low cost as a major plus. But how does it measure up against similar platforms? Let's break down the numbers.

SignRequest is budget-friendly for small teams needing basic eSignatures. For AI features, advanced mobile tools, or deeper integrations, Signeasy offers more value at a similar price. SignNow matches SignRequest on core features but may differ on workflow needs.

Pricing aside, how easy is SignRequest to actually use?

Ease of use: Is SignRequest user-friendly?

When it comes to usability, SignRequest reviews often highlight the platform's simplicity. Users describe it as "straightforward," "intuitive," and "easy to implement." 

Still, several reviews note that while setup is quick, the platform can feel basic once teams scale or handle higher document volumes.

1. Interface design and onboarding experience

SignRequest keeps things simple with a clean interface that doesn't overwhelm new users. Most reviewers mention the platform is intuitive and easy to navigate, even for people who aren't tech-savvy. One user noted they found the tool "very simple with super straightforward navigation."

Onboarding is minimal. You can start using the platform quickly without extensive training or setup, which is a plus if you need to roll out eSignatures fast across your organization. The mobile-optimized website lets you sign documents through a web browser on any device.

Though, some users mentioned the interface isn't always intuitive for people who aren't comfortable with technology. While most find it easy, there's a slight learning curve for certain features beyond basic signing.

2. Learning curve for new users

For basic tasks like signing and sending documents, SignRequest is beginner-friendly. Users describe it as "very easy to use for a beginner, with lots of help available."

The platform's simplicity makes it easy to learn. On the flip side, it isn't as customizable as some alternatives. If you need advanced workflows or specific configurations, you might find yourself limited. The simplicity that attracts beginners also means fewer options for power users who want deeper control.

3. Speed of setup and sending documents

SignRequest makes the signing process quick, with features like automatic follow-ups and email confirmations. Templates save time once you set them up, allowing you to reuse documents without starting from scratch.

A homebuyer mentioned the platform reduced paperwork time significantly by highlighting signature lines on each page.

For high-volume users, the ability to sign 20+ documents in a workday without hassle is a major time-saver.

There are occasional lags in loading documents, which can slow things down, but these seem infrequent based on feedback.

4. Mobile usability

SignRequest works across devices — phones, tablets, and desktops. Users appreciate being able to sign documents from anywhere, whether at home or on the go. The mobile-optimized website functions well for basic signing tasks and makes remote work easier.

However, the mobile experience is more functional than polished. It gets the job done, but don't expect advanced mobile editing or features like biometric login or Apple Pencil support that Signeasy offers.

What about Signeasy?

When you look at SignRequest reviews alongside Signeasy feedback, there are some clear differences.

1. Ease of use

Both platforms are praised for being intuitive. SignRequest users highlight simplicity and straightforward navigation, while Signeasy reviewers emphasize how the interface is clean and easy to navigate. Signeasy's onboarding takes just a few minutes, similar to SignRequest's quick setup.

2. Mobile experience

Signeasy offers a dedicated mobile app designed specifically for phones and tablets, giving it an edge for document signing on the go. SignRequest works on mobile but doesn't offer the same level of mobile-specific features.

3. Setup speed

Both platforms let you work efficiently once you've configured your workflows. Some Signeasy users do note it can feel complex at first and takes time to understand.

4. Customization

SignRequest users mention it's not as customizable as other options, while Signeasy offers more flexibility with AI-powered contract analysis and advanced integrations.

Time to hear from the people who use it every day.

SignRequest reviews: pros and cons

Based on SignRequest reviews, here's what users like most and where they see room for improvement.

SignRequest’s pros

1. Extremely easy to use

Across hundreds of SignRequest reviews, simplicity is the platform’s biggest strength. Users love how intuitive it is to send and sign documents without any technical setup or training.

2. Affordable pricing

Cost is also a major selling point. An insurance agent called it "as powerful as the big services at 1/10th the cost."

SignRequest delivers essential features without the hefty price tag of competitors like Docusign.

3. Quick setup and signing process

The platform gets you up and running fast. Users appreciate features like "automatic follow-up and email confirmations."

The platform also highlights signature lines on each page for more efficient document completion.

4. Easy integration with popular tools

SignRequest connects seamlessly with Google Drive, Dropbox, and TOPdesk, helping teams keep their workflows smooth without constant app-switching.

5. Time-saving templates

Once set up, reusable templates save significant time. Users who handle high volumes — sometimes 20+ documents daily — rely heavily on this feature for repeat contracts.

SignRequest cons

1. Poor customer support

This is the most frequent complaint. One user stated support is "100% incapable of answering emails" while another called it "non-existent."

Billing issues often go unresolved for weeks.

2. Difficult cancellation process

Many reviews warn about subscription cancellation problems. Users report being charged even after canceling, with one saying, "they will charge you even when you have cancelled the subscription."

3. Limited customization

A construction general manager noted, "It isn't as customizable as some of the other options we have looked at."

Power users needing advanced workflows may feel restricted.

4. Occasional technical issues

Users report "occasional lag in loading documents and features" and bugs where some documents won't work properly. The search function for finding old signed documents is also criticized as ineffective.

Let's put all of this into perspective with a direct comparison.

How does SignRequest compare to Signeasy?

SignRequest and Signeasy both promise fast, paperless signing. But they cater to different kinds of users.

SignRequest keeps things lean and affordable, focusing on basic eSignature functionality. Signeasy is a contract management platform, offering advanced features for eSignatures and document management built for scaling teams from small businesses to enterprises.

Here's how the two stack up across features, pricing, usability, and audience fit.

1. Features

As a straightforward eSignature tool, SignRequest handles the basics well. You can upload, sign, and share documents quite easily.

But the platform's offering pretty much stops there. On the contrary, Signeasy goes a lot further as a full-featured contract management solution with automation, integrations, intelligent contract repository, and robust AI capabilities through Signeasy AI.

The best way to understand these features is to compare it head-to-head with Signeasy.

1. SignRequest vs Signeasy: Features at a glance

Below, we've mapped out how SignRequest and Signeasy measure up across document preparation, signing capabilities, mobile experience, security, and integrations.

Let's look at this in more detail:

b. Scope of functionality

SignRequest covers essential eSign needs with unlimited documents, templates, sequential signing, and basic branding options.

Signeasy streamlines the entire contract lifecycle — from drafting, routing, and signing to storage, tracking, and analytics. With Signeasy, you can also automate approval workflows and use Signeasy AI to create contract summaries, extract key terms, and get instant answers through Smart QA for faster reviews.

c. Workflow automation

SignRequest offers templates and automatic reminders to speed up repeat processes. Though, it lacks advanced workflow automation capabilities.

Signeasy automates repetitive contract processes, including approval workflows, sequential signing, auto-reminders on preset schedules (day 1, day 7), and auto-archiving of completed contracts to cloud storage. The automation saves mid-market and enterprise teams that handle numerous documents hours of manual work.

d. Integrations

SignRequest connects with Google Workspace, Slack, Zapier, and premium tools like M-Files, Topdesk, and Formdesk. However, it lacks integrations with key CRM and productivity platforms.

Signeasy integrates deeply with major business tools including Google Workspace, Microsoft 365 (Outlook, Teams, SharePoint), HubSpot, Teamtailor, and platforms like Formstack to unify workflows.

As these tools are commonly used by mid-market and enterprise businesses, Signeasy becomes the go-to platform for teams that need seamless document workflows across their existing tech stack.

e. Security and compliance

When it comes to security and compliance, both tools comply with ESIGN, UETA, eIDAS, and SOC 2 Type II standards. Both offer secure audit trails, tamper-proof seals, and encryption.

In contrast, Signeasy adds GDPR compliance, role-based access controls, and single sign-on (SSO) for enterprise-grade security. Signeasy also offers two-factor authentication for both login and signers to enhance security, and supports 21 CFR Part 11 compliance for meeting FDA requirements in regulated industries.

SignRequest lacks SSO and role-based permissions, making it less suitable for organizations with strict access control requirements.

f. Mobile accessibility

SignRequest works through mobile browsers, allowing users to sign documents on phones and tablets. However, the mobile experience is basic and lacks dedicated app functionality.

Signeasy offers dedicated iOS and Android apps with advanced mobile features including offline signing, biometric authentication (Face ID, Touch ID), Apple Pencil support for iPad, iOS 18 Control Center shortcuts, home screen widgets, and full mobile editing capabilities.

The mobile apps are also available on tablets, making Signeasy ideal for industries such as healthcare, education, real estate, and field sales where in-person signing and mobility are critical.

g. Scalability

SignRequest works well for freelancers, startups, and small teams with straightforward signing needs. The Professional plan's 5-user and 5-template limits restrict growth, while the Business plan removes these caps.

That said, SignRequest's "Fair Use Policy" means high-volume users must purchase separate document bundles. The lack of SSO, role-based permissions, and advanced admin controls makes it challenging to scale for larger organizations.

Signeasy is built for scaling businesses from small teams to mid-market and enterprise organizations that need advanced document control and visibility. Signeasy's Business Pro and custom Enterprise plans are designed to meet the growing needs of organizations that manage large volumes of documents with unlimited sending capacity and enterprise-grade security.

h. Collaboration and reporting

SignRequest provides basic team accounts where members can share documents and templates. The "My Documents" section offers a simple overview of document status.

That said, it lacks advanced reporting, usage analytics, and role-based permissions for granular team management.

Signeasy includes centralized admin dashboards with comprehensive visibility into team activity. The platform offers usage tracking, team performance reports, role-based permissions, and detailed audit trails that help leaders gain insights into contract status and team efficiency.

Signeasy's intelligent contract repository makes analytics and insight generation easy, allowing you to transform static documents and contracts into revenue-generating assets. You can filter contracts by status (Signed, Waiting, Voided), search across all documents, and export reports for compliance or analysis.

SignRequest's simpler approach works for small teams, but doesn't provide the visibility mid-sized and larger organizations need.

i. AI capabilities

SignRequest does not offer any AI-powered features for contract analysis or management.

Signeasy AI includes powerful features like AI Summary (concise overviews of long contracts), Key Terms Extraction (automatically identifies critical clauses with "Go to Source" links), Smart QA (natural language questions answered from document content), and Contract Renewal Reminders (detects upcoming dates and enables calendar integration).

These AI features are available across desktop and mobile, helping teams review contracts faster and reduce manual work.

2. Pricing transparency

SignRequest's pricing is straightforward for its Free, Professional (€9/month), and Business (€15/month) plans. Though, details about API access, bulk send pricing, and high-volume document bundles aren't publicly listed, requiring contact with sales.

Additionally, SignRequest doesn't advertise an Enterprise plan, leaving larger organizations uncertain about available options.

Signeasy, on the other hand, clearly lists every tier, feature, and compliance option across its Personal ($10/month), Business ($20/month), Business Pro ($30/month), and Enterprise (custom) plans. API pricing is also transparent with four published tiers from free Starter to custom Build Your Plan options.

This transparency means teams can compare and plan without surprises or lengthy sales cycles.

3. Ease of implementation and adoption

Both tools are easy to set up with minimal learning curves. SignRequest's simplicity makes it quick to start using for basic signing tasks.

Signeasy's onboarding, tutorials, mobile apps, and extensive integration ecosystem make it smoother for teams to roll out organization-wide. The platform provides dedicated success managers for Enterprise customers and priority support for Business Pro users.

SignRequest works fine for individual users or small teams, but feels basic for collaborative setups requiring advanced permissions and workflows.

When compared to SignRequest, Signeasy may require slightly more initial setup time due to its richer feature set, but the investment pays off through better scalability and team efficiency.

4. User ratings and sentiment

SignRequest ratings:

• Capterra: 4.7/5 (mixed feedback, especially regarding support)
• G2: Limited reviews available
• Common praise: Affordability, ease of use, simplicity
• Common complaints: Poor support responsiveness, billing issues, cancellation difficulties, limited customization

Signeasy ratings:

• Capterra: 4.7/5 (praised for ease of use, mobile apps, and support)
• G2: 4.7/5 (strong reviews for mobile functionality and integrations)
• Common praise: Excellent mobile experience, responsive support, comprehensive features, smooth workflows
• Common complaints: Initial complexity for advanced features

5. Ideal user segments

SignRequest fits:

• Freelancers needing occasional signatures
• Startups with simple contract workflows
• Small teams (under 5 users) on tight budgets
• Organizations requiring only basic eSignature functionality
• Desktop-first users who rarely sign documents on mobile

Signeasy is better for:

• Small businesses needing more than basic eSignature features
• Growing mid-market companies requiring scalability
• Enterprises needing advanced security, compliance, and controls
• Mobile-first teams in healthcare, real estate, and field sales
• Organizations requiring CRM and productivity tool integrations
• Teams needing AI-powered contract insights and automation
• Businesses handling high document volumes without per-use fees

Notwithstanding, Signeasy is also suitable for individuals and sole proprietors thanks to its affordable Personal plan at $10/month, which offers unlimited self-signing and mobile apps.

For teams prioritizing long-term growth, mobile functionality, and comprehensive contract management, Signeasy provides better value and fewer limitations.

Another key evaluation criteria: how good is SignRequest’s customer service?

SignRequest customer support and resources

SignRequest offers English-speaking customer support agents Monday through Friday, across time zones, via email. Support documentation is available via its Help Center. Users are told to expect replies “within a couple of hours” under normal circumstances.

Though, SignRequest reviews point to mixed experiences when it comes to support:

• Some users say support is “very responsive, friendly, and quick to resolve issues.”
• Others, especially on Trustpilot and Capterra, report delayed or no replies, difficulty cancelling, billing confusion, or unresolved refund requests.

On the Signeasy side, reviews are generally more positive. Users often mention that support is helpful and timely when dealing with mobile app issues, account setup, or document signing problems.

A reviewer even highlighted that “a minor initial delay was fixed by excellent support from Rahul,” reflecting the team’s responsiveness and personal follow-up approach.

Here's who gets the most value from SignRequest.

Who is SignRequest best suited for?

Looking at SignRequest reviews, the platform clearly fits certain users better than others. Here's where it works and where you'd be better off with Signeasy.

1. Small businesses vs. large enterprises

SignRequest is ideal for small businesses and startups with simple signing needs. The Professional plan's 5-user team limit and 5-template cap work fine when you're managing basic contracts and NDAs. It's budget-friendly and gets you operational quickly without technical overhead.

But, it struggles at enterprise scale. You can't transfer documents between accounts when employees leave, and the lack of single sign-on (SSO) or role-based access control makes it difficult to manage larger teams securely.

Signeasy, on the other hand, handles enterprise requirements more effectively. With unlimited templates, SSO support, advanced permissions, and robust audit trails, it scales smoothly as your organization grows. The platform's HubSpot and Microsoft integrations also support sales and HR workflows that larger companies depend on.

2. Industries that benefit most from its features

SignRequest serves industries with occasional, low-volume signing needs well:

• Freelancers managing client contracts
• Small consulting firms handling service agreements
• Local businesses processing simple vendor forms

Signeasy works better for industries that need mobile flexibility, strict compliance, and handle lots of documents:

• Healthcare: HIPAA compliance, in-person patient consent forms using tablets, biometric authentication for secure access
• Real estate: Mobile signing during property visits, offline capability when internet is spotty, AI contract analysis to quickly review agreements
• Financial services: SOC 2 compliance, advanced audit trails, integration with CRM systems for seamless client onboarding
• Sales teams: HubSpot integration for contract automation, AI-powered contract summaries to speed up reviews, unlimited sending capacity for high-volume prospecting

3. Specific use cases where it excels

SignRequest works best when:

• You need basic eSignatures on a tight budget
• Document volume stays under 50 per month per user
• Your team is small and mostly desktop-based
• Integration needs are limited to Google Workspace and Dropbox

Signeasy outperforms in scenarios requiring:

• High-volume workflows: Bulk sending for HR onboarding, sales contracts, or client agreements without per-use fees
• Mobile-first operations: Teams that primarily work from phones and tablets benefit from Signeasy's dedicated mobile apps with biometric login and iOS widgets
• AI-assisted contract management: Legal and procurement teams can use Smart QA to extract key terms, set renewal reminders, and generate contract summaries instantly
• Field work: Real estate agents, healthcare workers, or sales reps who need in-person signing with offline capability and Apple Pencil support

In short, SignRequest handles simple signing tasks affordably. Signeasy delivers enterprise-grade features, superior mobile experience, and AI capabilities that save time and reduce errors for teams with high-volume or compliance-sensitive workflows.

After weighing all the evidence, here's the verdict.

Final verdict: Is SignRequest worth your investment?

SignRequest is a solid choice for teams that want a simple, affordable eSignature solution without unnecessary complexity. It delivers on ease of use, legality, and basic automation. This works well for freelancers, startups, and small businesses with straightforward workflows.

That said, SignRequest reviews consistently highlight its limitations in customization, mobile experience, and customer support. If your organization needs scalability, advanced integrations, or AI-assisted features, Signeasy offers more value at a comparable price point.

In conclusion, SignRequest covers the essentials well. But for teams seeking a more modern, flexible, and mobile-first signing experience, Signeasy is the better long-term fit.

Try Signeasy free and experience a faster, smarter way to sign and manage documents.