Frequently asked questions
How do I set up and configure the SSO solution for Signeasy?
Since various Identity Management Providers (IdPs) have different requirements, we encourage you to contact us here to discuss the setup steps.
Which username format should I set in my SAML application?
Signeasy users are identified by email address. Ensure that your IdP sends a nameID in email format corresponding to their Signeasy user’s email address.
What identity providers do you support at Signeasy?
We have the flexibility to authenticate with external federated identity providers such as Okta Workforce, Microsoft Azure AD, Google Workspace, etc., to name a few.
Why can’t I edit the SAML SSO settings from the SSO page?
The most common reason is that you are trying to modify the verified domains or SSO configuration from a linked account. In a linked account, all domain management and your secrets are read-only.
To modify or remove the SSO configuration, you can reach out to Signeasy support.
To modify or remove the SSO configuration, you can reach out to Signeasy support.
I am a current Signeasy customer. Is SSO supported in my account?
Single sign-on (SSO) is available with the Signeasy Business and Business Plus plans and requires additional fees. Contact our specialists today to request a custom quote.
Have trouble setting up SSO? Here are some common issues:
• We recommend testing the setup process with a test account before enforcing it for users.
• Verify your corporate settings/IdP setting matches with the one configured with Signeasy.
• If these options don’t help, reach out to support at [email protected].
• Verify your corporate settings/IdP setting matches with the one configured with Signeasy.
• If these options don’t help, reach out to support at [email protected].
